Policy
Purchase, delivery and returns policy
This page explains how to order NOTE - The Scent Lab products, how to pay, how NOTE delivers and what NOTE does if there is a problem with the product you receive. For any other question, you can reach NOTE through the channels at the end of this page.
Ordering
This website tells the story behind each scent and has no shopping cart. You can order from the online shop ↗, or buy in person at any of the three NOTE stores in Ho Chi Minh City. Prices shown on thescentnote.com include VAT. Offers are shown when you order from the online shop or at the counter.
Payment
When you order from the online shop, you can pay by bank transfer or by card through the online payment gateway.
Delivery
NOTE delivers within Vietnam only and does not ship overseas. The delivery fee and delivery time are calculated by the courier based on your delivery address. Both are shown when you place your order on the online shop.
When your order arrives, you may check the outside of the package to make sure you have received the right products in the right quantity. Please do not break the product seal before accepting the delivery.
Exchanges and refunds
| When NOTE exchanges a product. | NOTE exchanges a product if it is defective, damaged or not the item you ordered. |
|---|---|
| Time limit. | Please let NOTE know within 3 days of receiving your order, with your order number and a photo of the product, so that NOTE can look into it and guide you. |
| Return shipping. | If the problem is NOTE's fault, NOTE covers the cost of sending the product back. |
| Replacement or refund. | NOTE will offer you a replacement first. If a replacement is not possible, NOTE will refund you using the same payment method you used. |
| Products bought in store. | These can be tried before purchase, so NOTE does not exchange them unless they are defective. |
| If you change your mind. | NOTE is unable to accept exchanges or returns in this case. |
Feedback and complaints
If the product you receive is defective, damaged or not the item you ordered, please contact NOTE with your order number and a photo of the product so that NOTE can look into it and guide you. For any other feedback about a NOTE product or service, please use one of the channels below and include your order number if you bought online. NOTE will get back to you.
| WhatsApp ↗ | |
|---|---|
| Messenger ↗ | |
| Send a message | the form on the Contact page |
| Store hotlines | NOTE - The Scent Lab (42 Nguyen Hue) +84 84 282 8242R Space / R Parfums (34 Nguyen Duy Hieu) +84 89 649 0038Saigon Scent Lab (26 Ly Tu Trong) +84 93 402 9631 |
NOTE CO., LTD · Tax code 0314478943 · Registered address: 34 Nguyen Duy Hieu, An Khanh Ward, Ho Chi Minh City
Last updated: 15 November 2026
Still have a question?
Message NOTE on WhatsApp or Messenger, or use the form on the Contact page.