Help
Frequently asked questions
These are the questions NOTE hears most, grouped so you can find yours quickly. If yours is not here, message NOTE on WhatsApp or Messenger at the bottom of the page.
Buying and delivery
Where can I buy NOTE?
Order from the online shop ↗, or visit one of the three NOTE stores in Ho Chi Minh City. This site has no cart, so every Buy button opens that exact product on the online shop.
Does NOTE ship outside Vietnam?
No. NOTE delivers within Vietnam only. If you are in Saigon, the simplest way is to buy in store and take the bottle with you.
Do prices include VAT?
Yes. Prices shown on thescentnote.com include VAT.
How much is delivery, and how long does it take?
The courier works out the delivery fee and delivery time from your address. You see both when you place your order on the online shop.
How can I pay?
Online orders are paid by bank transfer or by card through the online payment gateway.
Can I have my order gift wrapped?
Yes. You can add gift wrapping when you order from the online shop.
How do I exchange or return a product?
Message NOTE on WhatsApp or Messenger and NOTE will walk you through it.
My company wants to order in bulk. Who do I contact?
Please send a request through the business page. NOTE will provide a quote for your project.
Stores and trying scents
Where are the NOTE stores?
NOTE has three stores, all in Ho Chi Minh City, open every day. Addresses, opening hours and directions are on the Stores page.
Can I try a scent before I buy?
Yes. At all three stores you can spray a perfume on your skin before you choose. To try a particular scent, message NOTE first to find out which store has a tester.
Which stores carry home and car fragrance?
Reed diffusers, room sprays, essential oils and car fragrances are sold at two stores, 42 Nguyen Hue and 34 Nguyen Duy Hieu. The Ly Tu Trong store sells perfume only. Before you come, message NOTE to find out which store has the scent you are after.
Where can I make my own perfume?
9base runs perfume workshops at all three stores. Times and booking are at the9base.com ↗.
Perfume
Which perfumes does NOTE make?
NOTE has nine Eau de Parfum scents, running from tart to warm. The notes for each one are on the Perfume by NOTE page.
I like a certain kind of scent. Which one should I try?
Find your kind in the list below, then open that scent's page to read more.
| Tart and cool | Lemonmelon (lemon, melon) · Not A Rose (rhubarb, blackcurrant) |
|---|---|
| Floral | Dance In The Wind (peach, osmanthus) · Rose Mint Sarci (rose, sarsi leaf) |
| Tea | Earl Grey Latte (Earl Grey tea, latte) · Jasmine Osmanthus Tea (white tea, jasmine) |
| Woody | Tale Of Hinoki (hinoki wood, leather) · At The Sawmill (cedarwood, sandalwood) |
| Warm and deep | Her Talisman (tuberose, chocolate) |
I have no idea what suits me. Where do I start?
The surest way is to come to a store and spray a scent on your skin, because everyone's skin holds scent a little differently. If you would like a suggestion first, take the scent quiz on the9base.com ↗.
Should I get 10, 30 or 50 ml?
If the scent is new to you, start with the 10 ml and wear it for a few weeks. Once you know it suits you, go for the 30 ml or the 50 ml. Earl Grey Latte, Jasmine Osmanthus Tea and Rose Mint Sarci come in 50 ml only, so try those three on skin in store before you buy.
What are Top, Middle and Base?
Every Eau de Parfum opens in three layers. Top is what you smell as soon as you spray, Middle grows clearer after a few minutes, and Base stays longest on skin.
How do I make a scent last longer on my skin?
Moisturized skin holds scent longer, so put on an unscented lotion before you spray. The weather plays a part too. In the heat a scent carries further but fades faster, and in an air-conditioned room it stays closer and lasts longer.
Why does At The Sawmill smell different on me than on someone else?
At The Sawmill has Iso E Super, an aroma molecule that is velvety and faintly warm. Iso E Super, woods and musk sit differently on each person's skin, so try At The Sawmill on your own skin before you choose.
How are the Minimal Edition and the Illustrated Edition different?
They are two packaging designs for the same scent, at the same price. The Minimal Edition is the pared-back one, available now. The Illustrated Edition is arriving soon, and its 30 ml and 50 ml bottles come with a PVC pouch and two sticker sheets.
Home fragrance
How are reed diffusers, room sprays and essential oils different?
A reed diffuser is a 45 ml bottle with reeds, and it scents the room steadily with no flame and no power. A room spray is a 100 ml bottle that works right away and fades sooner. An essential oil comes in a 10 ml bottle, and you add a few drops to the oil diffuser you already own or to an aroma stone.
Where should I put a reed diffuser?
Somewhere airy, such as the living room, a desk or a bookshelf. Keep it away from the air-conditioner vent and out of direct sun.
My reed diffuser is fading. What can I do?
Pull the reeds out, turn them upside down and put them back. For a stronger scent, add more reeds. When the reeds darken and the scent fades, it is time for fresh reeds.
Can I use a room spray on my skin?
No. NOTE room sprays are made for the air in a room. Spray into the air, keeping some distance from fabric and wooden furniture.
How do I use an essential oil?
Add 3–5 drops to the oil diffuser you already own or to an aroma stone. Do not apply essential oil directly to skin, and keep the bottle out of reach of children.
Car fragrance
Hanging bottle or aroma stone?
The 8 ml hanging bottle arrives already scented and is ready to hang. The aroma stone has no scent of its own, so you add the oil you like and change it whenever you want.
My hanging bottle is fading. What can I do?
Every few days, tilt the bottle gently so the oil soaks back into the wooden cap. Avoid shaking it hard, keep it out of direct sunlight, and do not let the oil touch the car interior.
Still have a question?
Message NOTE on WhatsApp or Messenger and say what you are looking for.