Privacy policy

01What NOTE collects

When you browse this website, it uses cookies in the groups described in the Cookies section just below.

02Cookies on this website

The first time you visit, a cookie bar appears at the bottom of the screen so that you can choose. Necessary cookies are always on because the website needs them to work. Analytics and advertising cookies are turned on only if you agree, and you can change your choice at any time from «Cookie settings» in the footer.

Once you agree, Google sets the cookies below. None of them holds your name or email address.

Google Ads may also save the same ad-click information in your browser's storage.

What this website sends to Google, and when, is explained under «Storage and sharing» below.

Some pages have short silent videos from NOTE that may play on their own when you scroll to them. These videos are kept in NOTE's own storage and load from NOTE's own website, not through another company's video service.

You can also block or delete cookies in your browser settings.

03How NOTE uses your information

NOTE uses your information to answer your questions, help you choose a scent, process and deliver your orders, and handle feedback or complaints.

NOTE sends promotional messages only if you have agreed to receive them. You can stop them at any time by contacting NOTE through the channels at the end of this page.

This website also shows some purchases, with the buyer's name masked, and some public reviews from Google Maps. The next section explains what is shown.

04Purchases and reviews shown on this website

Some pages of this website show short notes about recent purchases from NOTE, for example «Th**** just bought 1 bottle of At The Sawmill perfume · 42 Nguyen Hue · Today». A note shows only the first letters of the buyer's name, with the rest replaced by asterisks, the item, the quantity, the store if it was bought in a store, and whether it was bought today, yesterday or in the past week. It never shows a full name, phone number, email address, price, order number or the time of purchase. Only some purchases are picked to appear, and purchases made for a company are never shown. Your full name stays in NOTE's sales management system, and only the masked name appears on this website.

Some pages also show 5-star reviews that customers have posted publicly about NOTE's stores on Google Maps. NOTE picks these reviews and shows them word for word, with the name Google displays, the month of the review and a link to the store's page on Google Maps, where you can read every review.

If you would rather your purchases were not shown, or you wrote one of these reviews and want it taken off this website, contact NOTE through the channels at the end of this page and NOTE will remove it.

05Storage and sharing

Your information is stored in NOTE's sales management system. NOTE keeps it for as long as it is needed for your orders and for the company's accounting records.

Messages you send through the forms go to NOTE's mailbox and are stored in NOTE's sales management system, so that the sales team can reply to you. NOTE also emails a copy of your message to the address you left. NOTE uses an email delivery service to send these emails.

What this website sends to Google depends on the cookies you agree to.

• If you agree to neither analytics nor advertising cookies, this website does not load any Google tag and sends nothing to Google, including when you send a form.
• If you agree to analytics cookies, Google Analytics receives the pages you view and a signal each time you send a form, saying which form it was (for example, the contact form). That signal carries neither your email address nor anything you typed.
• If you agree to advertising cookies, this website loads the Google Ads tag. The tag counts page views so that NOTE can measure its ads, and lets NOTE show its ads again to people who have visited this website. Google Ads receives nothing directly from the forms. The number of forms sent that NOTE sees in Google Ads comes from Google Analytics. Without this group, the Google Ads tag does not load.

NOTE shares only the information that is needed, and only with the parties that help NOTE serve you.

• Delivery companies and payment gateways.
• The provider that runs NOTE's company email, and the provider that hosts NOTE's sales management system.
• The hosting provider and content delivery network behind this website.
• The service that stops automated programs from submitting the forms, and the email delivery service.
• The analytics and advertising tools used on this website.

NOTE does not sell customers' information to anyone.

06Your rights

You can ask NOTE to do the following.

• Show you the information NOTE holds about you.
• Correct anything that is wrong.
• Stop sending you promotions.
• Delete your information if you no longer want NOTE to keep it.

So that NOTE can be sure it is helping the right person, please make the request from the phone number or account you have used with NOTE. NOTE will handle your request within the time limits set by law.

07Contact

Responsible for customer information: NOTE CO., LTD · Tax code 0314478943 · Registered address: 34 Nguyen Duy Hieu, An Khanh Ward, Ho Chi Minh City

Last updated: 15 November 2026